Support - WP Store Locator

Please research your issue on the documentation pages before creating a support ticket.

Support is available during the work week ( Mon - Fri ), excluding public holidays.

I'm unfortunately not available for custom work. If you want to customize the plugin, then I recommend using codeable.io or the WordPress Job Board to try and find a developer who can help you.

Reason for contacting us?*
- Technical issue
- Feature request
- General Data Protection Regulation ( GDPR )
- Other
If your question is related to how the store locator or any of the add-ons handle data, then that's described in this article.

If you have any other GDPR related questions, then please complete the form below.
Is your problem related to an add-on?*
- Yes
- No
Is your problem related to Google Maps?*
- Yes
- No
Make sure you have done the following things.
1. Enable the compatibility mode on the WPSL settings page.
2. Both the browser and server API keys are set on the settings page.
3. The referrer for the browser key is set to your domain ( either in the your-domain.com/* or the *.your-domain.com/* format ), and the referrer for the server key is set to the IP address of your domain.
4. Billing is enabled on the Google Cloud Platform.
  
  If this is the case, but you still get an API limit reached error or the map shows a for development purposes overlay then contact Google Billing and Payments Support.
5. The API's listed here are all enabled in the Google API Console, and they are not restricted.
If the above items are all done, then open the browser console ( F12) and reload the page the store locator is used on.

If a Google Maps related error shows up, then it will often include a link explaining how to resolve it. Otherwise see if it's listed in this section.

You can quickly test if your issue is API key related by using the "Validate API keys" tool on the WPSL settings page.
Contact Google Maps Support
Select the add-on*
Did you check if the troubleshooting and customisations documentation covers your issue? Are you using the latest plugin version?

If JavaScript errors show up in the browser console ( that are not Google Maps related ), then try to switch back to default theme to see if the conflict is caused by your theme. Also try to disable all other plugins for a second to check if it's a conflict with another active plugin.

If the JavaScript errors are Google Maps related, then the error message itself often contains a link explaining how to solve it. It may also be covered in this section.
Related support documentation.
- Installation
- Activate License
- Import
- Export
  - Custom Filters
- Update Locations
- Notes
- Troubleshooting
Related support documentation.
- Installation
- Activate License
- Configuration Options
- Notes
Related support documentation.
- Installation
- Activate License
- I can't solve the issue with the existing documentation.
License key*
Name*
First Last
Email*
Enter Email Confirm Email
Please use the same email you used when you purchased the add-on.
Store Locator URL.
Please enter the URL of the page where the store locator is used.
Subject*
Description*
Development experience*
Attachment
Upload screenshots, or other files that help solve the issue.
Drop files here or

Accepted file types: jpg, gif, png, txt, pdf, log, txt, rtf, csv, Max. file size: 8 MB, Max. files: 4.
Comments
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